Shipping, refunds and exchange deets

 

  • At Zoe Louise when a order is made I  get notified and have one of two options. Send from avalible stock at home or use shopify's trusted vendors. With products in different locations there is often a estimated time of delivery visible, however once purchased you will get a tracking number attached.
  • If order is through Shopify the product is made to order through dropshipping services,however takes a little longer.  
  • Collaborating with trusted vendors who print and send your design once ordered. Depending where you are in the world the longest shipping can take is up to month so if inventory is avalible this will help. 
  • With garteed quality checks from printing to fulfilment and  sending out  your order.  

Alternatively don’t hesitate to contact me at zoelouiseartsgmail.com for commission work or more info on a particular print. Larger prints can be arranged. 

Returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact zoelouisearts@gmail.com 

If you’re looking to return or exchange your order for whatever reason, I'm here to help!

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID.
  2. Choose the products you wish to return or exchange from your order.
  3. Print the prepaid shipping label that you will receive by email.
  4. Send all items back to us using the label provided.

Additional Information:

  • How long it takes to receive your refund, replacement product ? Refunds are immediate and will be included in our support email or with a replaced product. 
  • Any shipping fees the customer will need to pay
  • Any return restocking fees the customer will need to pay
  • How you handle lost or damaged returns